Legal

Terms of Service

Last updated: June 10, 2026  ·  Effective Date: June 10, 2026

1. Eligibility and Age Requirement

You must meet all of the following requirements to use the Service:

• You are at least 18 years of age
• You have the full legal capacity to enter into binding contracts
• You are not prohibited from using the Service under any applicable law or regulation
• You will provide accurate, current, and complete registration information
• You will promptly update your information to keep it accurate
• You are not a person who has previously been suspended or permanently banned from the Service

By using the Service, you represent and warrant that all of the above conditions are satisfied. Users between the ages of 13 and 17 are not permitted to use the Service. Users under 13 are strictly prohibited and we do not knowingly collect data from them. If we discover an account belongs to a user under 18, we reserve the right to terminate it immediately without notice or refund.

2. Description of Service

Seller Vault provides a fulfillment-as-a-service platform for independent Depop resellers. The Service includes:

• Fulfillment Service — submission of Depop orders to our fulfillment network; we source, pack, and ship products on your behalf
• Wallet System — a prepaid credit wallet you load via Stripe and spend on fulfillment fees and product costs
• SKU Mapping — tools to map your Depop listing SKUs to fulfillment products
• Listing Tools — listing template generation and management for Depop
• Relist Automation — automated relisting and listing management via the Seller Vault Chrome Extension
• Order Dashboard — tracking of all orders, statuses, wallet transactions, and fulfillment history

Seller Vault is an independent service. We are not affiliated with, endorsed by, or sponsored by Depop or its parent company. Seller Vault LLC reserves the right to modify, expand, or discontinue any feature of the Service at any time.

3. Account Registration and Security

You must create an account using a valid email address to access the Service. You agree to:

• Provide accurate and truthful registration information
• Maintain the confidentiality of your account credentials
• Notify us immediately at sellervault.ecom@gmail.com of any unauthorized access to your account
• Accept full responsibility for all activity that occurs under your account
• Not share, sell, transfer, or otherwise provide your account credentials or access to any other person
• Not create multiple accounts or circumvent a prior suspension or termination

We reserve the right to suspend or permanently terminate accounts that violate these Terms, engage in fraudulent or abusive activity, or whose continued presence threatens the integrity of the Service — without notice, without refund, and without liability to you.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and only in the manner intended. You agree NOT to:

• Violate any applicable local, state, national, or international law or regulation
• Violate the terms of service, policies, or guidelines of Depop or any other third-party platform
• Engage in fraudulent, deceptive, or misleading transactions
• Submit orders you have no intention of fulfilling or that are placed for the purpose of depleting wallet credits
• Attempt to reverse engineer, decompile, disassemble, scrape, or copy any part of the Service, its API, or its infrastructure
• Use automated scripts, bots, or tools to interact with the Seller Vault dashboard or API outside of the official Chrome extension
• Interfere with, disrupt, overload, or attack the Service, its servers, networks, or infrastructure
• Attempt to gain unauthorized access to other users' accounts, wallet balances, order data, or any non-public part of the Service
• Probe, scan, or test the vulnerability of the Service or attempt to bypass any security measures
• Resell, sublicense, white-label, or otherwise provide access to the Service to third parties without our prior written permission
• Share your approved access credentials with unapproved users
• Submit abusive, false, or manipulated orders for the purpose of obtaining services at reduced or no cost
• File or initiate fraudulent payment disputes or chargebacks (see Section 6)

Violation of this Acceptable Use Policy is grounds for immediate termination and may result in legal action to recover damages, legal fees, and costs incurred as a result of the violation.

5. Wallet and Payment Terms

5.1 Wallet Top-Ups

The Seller Vault wallet is a prepaid credit balance used to pay for fulfillment fees and product costs. Wallet credits are purchased in advance via Stripe. All payments are processed in USD. By topping up your wallet, you authorize us to charge your payment method via Stripe for the stated amount.

5.2 Fulfillment Charges

Each fulfilled order deducts from your wallet balance the applicable fulfillment fee (currently $1.50) plus the product cost as displayed in the dashboard. Prices are subject to change with reasonable notice. You are responsible for maintaining sufficient wallet balance to fulfill your orders. We are not responsible for failed or delayed fulfillments resulting from insufficient wallet balance.

5.3 Wallet Balance — Non-Refundable Nature

Wallet credits loaded into your account are generally non-refundable once loaded. Unused wallet balance may be refunded at our sole discretion only in the following limited circumstances:

• We permanently discontinue the Service (pro-rated refund of unused balance)
• We terminate your account for reasons that are entirely our fault and not related to any violation of these Terms
• You request a refund of an unused balance within 7 days of the top-up and have made no fulfillment requests in the interim

In all other cases, wallet credits are non-refundable. We are not liable for wallet credits lost due to your account termination resulting from your violation of these Terms.

6. Refund Policy and Zero-Tolerance for Abuse

The following actions will result in zero refund, immediate permanent account termination, and may result in civil legal action to recover damages, costs, and legal fees:

• Service abuse: Any intentional misuse of the Service, including submitting false orders, manipulating the fulfillment system, or exploiting bugs or errors to obtain services without valid payment
• Payment fraud: Filing a chargeback, payment dispute, or reversal with your bank or payment provider after receiving access to or use of the Service. Filing a chargeback is a material breach of these Terms and constitutes payment fraud. We will contest all chargebacks and will pursue collection of the full amount owed plus fees and costs
• Unauthorized access: Sharing your account access with unapproved users, attempting to bypass the invite-only access system, or exploiting any system vulnerability to gain free or reduced-cost access
• Intentional damage: Any deliberate action that damages, disrupts, or degrades the Service, its infrastructure, or the experience of other users
• Account with history of use: Any account that has received access to and used the Service (including submitting orders, using wallet credits, or accessing platform features) is not eligible for any refund of previously paid amounts under any circumstance
• Terms violations: Refunds will not be issued to any account that has been terminated or suspended for violation of these Terms, regardless of the remaining wallet balance

For avoidance of doubt: you are purchasing access to a fulfillment service, not a guaranteed outcome. We fulfill orders on a best-effort basis within the scope of what is described in the Service. Dissatisfaction with results, changes in your personal circumstances, or changes to Depop's platform do not entitle you to a refund.

Refund requests that do meet the limited eligibility criteria in Section 5.3 must be submitted within 7 days of the relevant charge to sellervault.ecom@gmail.com. Requests outside this window will not be considered.

7. Fulfillment Service — Scope and Limitations

The fulfillment service connects your Depop orders to our network. You acknowledge and agree that:

• Product availability is not guaranteed. In the event a product is out of stock, we will notify you and hold your fulfillment fee until stock is available or until you request a credit reversal
• Fulfillment timelines are estimates. We are not responsible for carrier delays, weather events, customs holds, or other events outside our control
• Tracking information is provided where available but is not guaranteed for all shipments
• You are responsible for ensuring that products you sell on Depop comply with all applicable laws, including consumer safety, import/export, and platform-specific rules
• We are not responsible for customer complaints or returns on Depop. All buyer disputes on Depop are your responsibility to resolve
• We reserve the right to refuse to fulfill orders that we reasonably determine to be fraudulent, in violation of applicable law, or otherwise inappropriate

8. Third-Party Platforms

The Service integrates with Depop and may integrate with other third-party platforms. You acknowledge and agree that:

• You must comply with the terms of service of all third-party platforms you use alongside the Service
• We are not responsible for any account restrictions, suspensions, bans, listing removals, or other penalties imposed by Depop or any other platform as a result of your use of the Service
• Third-party platforms may change their terms, APIs, or systems at any time in ways that affect the Service's functionality, and we are not liable for any resulting disruption
• We may suspend or modify features that interact with third-party platforms if required by those platforms or by law

9. Intellectual Property

The Service, including all content, features, functionality, source code, designs, branding, and data structures, is the proprietary property of Seller Vault and is protected by applicable copyright, trademark, and intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your personal Depop reselling activities, subject to these Terms.

You may not copy, modify, distribute, sell, reverse engineer, create derivative works from, or exploit any part of the Service without our prior written permission. Any unauthorized use of the Service's intellectual property may result in termination and legal action.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy.

11. Disclaimers

11.1 Service "As Is"

11.2 Third-Party Platform Risk

11.3 No Financial or Business Advice

12. Limitation of Liability

13. Indemnification

You agree to indemnify, defend, and hold harmless Seller Vault, its officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, judgments, costs, and expenses (including reasonable attorneys' fees and collection costs) arising out of or related to: (a) your use of or inability to use the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) your violation of any applicable law or regulation; (e) any content or orders you submit through the Service; (f) any actions taken by third-party platforms as a result of your use of the Service; or (g) any fraudulent payment dispute, chargeback, or reversal you initiate against us.

14. Suspension and Termination

We may suspend or permanently terminate your access to the Service at any time, with or without notice, for any reason including but not limited to:

• Violation of any provision of these Terms
• Fraudulent, abusive, or deceptive activity
• Filing a chargeback or payment dispute
• Attempting to bypass access controls or payment requirements
• Intentionally damaging or disrupting the Service
• Non-payment or insufficient wallet balance causing repeated fulfillment failures
• Legal requirements or court orders
• Our sole discretion to protect the Service, its infrastructure, or other users

Upon termination, your right to use the Service ceases immediately. Any remaining wallet balance at the time of termination for cause (i.e., your violation of these Terms) is forfeited. Provisions of these Terms that by their nature survive termination — including intellectual property, disclaimers, limitations of liability, indemnification, and governing law — shall survive indefinitely.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any dispute arising out of or related to these Terms or the Service shall first be submitted to good-faith negotiation between the parties. If good-faith negotiation fails to resolve the dispute within 30 days of written notice, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall be conducted on an individual basis; class actions and class arbitrations are waived to the fullest extent permitted by law. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent imminent harm without waiving the right to arbitrate other claims.

16. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Seller Vault regarding the Service and supersede all prior or contemporaneous agreements, representations, or understandings.
• Severability: If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms at any time shall not constitute a waiver of our right to enforce it in the future.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms, including in connection with a merger, acquisition, or sale of assets.
• No Agency: Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between you and Seller Vault.
• Notices: Any notices to us must be sent to sellervault.ecom@gmail.com. We may provide notices to you via the email address associated with your account or via the dashboard.
• Force Majeure: We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, internet outages, Cloudflare or Supabase service interruptions, third-party platform changes, or government actions.
• Headings: Section headings are for convenience only and have no legal or contractual effect.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. For material changes, we will update the "Last updated" date and make reasonable efforts to notify active users via email or an in-app notice at least 7 days before the changes take effect. Your continued use of the Service after the effective date of any update constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must immediately stop using the Service. We will not reduce your refund eligibility (if any exists) without providing adequate notice.

18. Contact

For questions about these Terms, billing inquiries, or to report abuse, contact us at:

Seller Vault
Email: sellervault.ecom@gmail.com